Terms and Conditions

CV. Bali Villa International Terms and Conditions

The terms and conditions below apply to all rental villa bookings made through a website owned and operated by CV. Bali Villa International

Company

We are on behalf of CV. Bali Villa International in marketing www.booking-bali-villas.com with the following conditions:

• Acting – As Bali Villa Agent in Rental Villa in Bali.
• Address – Jl.Gunung Indrakila III Monang Maning Denpasar, Bali, 80119.
• Telphone – 0361-484407 | +62 81 338 301 122.
• Faximile – +62 361 484113.
• Monday – Friday, 8 AM – 5 PM (WITA); Saturday, 9 AM – 2 PM (WITA), Sunday Off
• License: 1224 / 22-09 / PK / X / 2011

Note: These Terms and Conditions do not apply if CV Villa Bali International has not received a valid payment from the client based on the available evidence.

Reservation Procedure

Reservations must be made in writing, either by filling out an order form available on our website or by writing correspondence such as email and fax.

Instructions for Villa bookings

• Fill out the form with complete data if making an order through the website order form. If making an order through other means such as written communication, please provide detailed information including the number of group members who arrived, their nationality, and their age.
• Detailed information regarding group members who come, including their nationality and their age is required before receiving the Tenant’s order.
• The presence of children and babies in the group must be communicated before confirmation of the Charterer’s order to us because there are some villas that do not accept children or babies.
• Unless stated explicitly, the maximum capacity of a villa is TWO ADULTS PER BEDROOM. Each villa has its own specific rules in maximum capacity that apply to adults and children, so make sure to make sure the Charterers pay attention to this.
• Our reservation officer will respond to tenants inquiries within 24 hours. If the Tenant does not receive any response from us after 24 hours, please contact us immediately via the following email address: info@booking-bali-villas.com or
  Hotline number +62 361 484407 | +62 81 338 301 122
• If the villa turns out to be AVAILABLE, the Charterer will receive a response with detailed information about the villa, the price for the period of asking, and further instructions to complete your order.
• If the villa asks NOT AVAILABLE, the Charterer will receive a list of similar villas available for the period of questioning.
• Availability can change at any time, especially in High Season and Peak Season. Villas are available when the Charterers make an order and are not available at the time of confirmation. It is therefore recommended to confirm the order as soon as the Charterer receives availability information.
• As soon as the Tenant confirms the booking of the villa, our reservation office will issue an invoice with detailed payment instructions and due date.
• Be sure to complete the payment before the due date. Renters’ reservation will be automatically released if the Charterer fails to make payment before the due date.
• When we receive payment, we will issue proof of payment along with an order confirmation that contains information relating to your reservation including check-in and check-out dates, exceptions and covers, remaining payments, etc.
• For the right schedule, please provide a detailed arrival schedule of each member of your group.

Payment method

1. Bank Transfer
   Each money transfer must be transferred through the offical Bank Account listed below.
   Each transfer fee is charged to the customer.
   Payment in Rupiah (RP)
   Name Account: CV. BALI VILLA INTERNATIONAL
   Bank Name: PT. Bank Central Asia, Tbk
2. Online Payment by PAYPAL
   Payment can be paid with Paypal, please to click the link below how the payment procedure.
   Url Link: https://www.paypal.com
   User Id: balivillainternational@gmail.com

Note: Our company is not responsible if you transfer money other than our two accounts listed above or on behalf of other agencies or other personalities, so PLEASE NOTE CAREFULLY.

Season (Guest Season)

Please note there are several seasons that apply in the rental of villas that impact the rental price of villas bedasarkan the relevant season. That is:

• Low Season (Quiet Guest Season)
• Shoulder Season
• High Season
• Peak Season

Where this season period is subject to the policies of each villa owner / management.

Provisions for Minimum Stay Limit

In renting villas in Bali there are some minimum stay limits for all properties that we rent.

Check In and Check Out

Except for explicit information, airport transfers are provided as a free service. Pay attention to the following details to avoid inconveniences and misunderstandings.

• Our staff will wait for the Tenant at the arrival gate, holding the board with the name of the Tenant.
• Noon check-in time at 14.00 WITA and check-out time is morning at 11.00 WITA. Early check-in and check-out can be arranged based on room availability and other guests at that time.
• Requirements for early check-in and / or check-out beyond the prescribed time must be communicated first.
• Check out exceeded between morning at 11.00 WITA and noon at 18.00 WITA will be charged 50% from one night rental rate.

Cancellation

Each villa has its own cancellation policy.

• Cancellation must be made in writing, either by email or fax.
• Owners of villa and villa management have their own cancellation policy, the customer must agree with each policy of cancellation of each villa.

Changing your Order

• Changing your order can only be made in writing by email or fax.
• Changing your order depends on availability.
• Each villa implements its own policy on booking changes.

Events and Parties

Agreed villa rentals aim for vacation accommodations only. If the tenant intends to hold events (weddings, meetings etc.) tenants are subject to management’s policy, the surrounding environment, local government, and may be subject to various fees and fees.

• Depending on the neighboring community, certain functions may not be allowed in certain villas.
• An explicit notification on making a reservation is required to hold an event or party in the villa.
• Fees may be required to obtain a license to hold events from local authorities.

Obligation

Getting travel insurance covering any potential loss during your vacation including illness, injury, death, damage, loss, and cancellation is highly recommended.

• CV. Bali Villa International is not responsible in any circumstances to substitute or refund any unused proportion of accommodation and other related services.
• CV. Bali Villa International is not liable for damage, loss, injury and death sustained by clients residing inside and outside the villa.
• While we make the utmost effort to ensure the accuracy of the information presented on our website, we are not responsible for changes and changes made by villa owners.
• CV. Bali Villa International is not responsible for any related expenses caused by inconvenience caused by the villa’s condition.
• CV. Bali Villa International is not responsible for any loss and damage to personal items of clients and guests they visit including cars and personal items remaining within.

Losses and Damages

• The tenant is responsible for leaving the villa in good condition and clean conditions.
• The tenant is responsible for covering losses and damage to the management / owner of the villa during their occupation.
• Villa owners are entitled to withdraw the villa if their clients or guests cause damage to the villa.

Client complaints

Between CV. Bali Villa International and villa owners do their best to provide comfortable accommodations for clients to occupy. But we are also aware that there are problems beyond our control that negatively affect the client experience.

• Tenants must resolve by contacting the villa manager immediately.
• Both villa owners and CV. Bali Villa International is not responsible if complaints arise after the client’s departure.
• CV. Bali Villa International is not responsible for failure to perform its obligations due to problems outside control control (such as earthquakes and so on) and also electricity, fire, floods, disease outbreaks, war, riots, and others.

General

• Tenants are highly recommended to get the right travel and medical insurance.
• The tenant is responsible for ensuring that each member of their group has the right travel documents as regulated by the government of the Republic of Indonesia.
• CV. Bali Villa International is not liable to reimburse any losses caused by incorrect documentation and other travel related issues including but not limited to canceled or delayed flights.
• CV. Bali Villa International is not responsible for any illegal acts or unlawful acts of the Republic of Indonesia.